Welcome to Knowledge Base & Support Center

Fast answers to common issues can be found right here, right now. Browse one of the quick links below that best describes your issue. Or, type a few key words into our support center’s search engine. If all else fails, you can click SUBMIT A REQUEST on the menu bar. Please allow up to 24 hours for a direct personal response. Our support team works weekdays during regular workday hours. Most issues can be resolved within two business days.

 
 

Songmaster Support Center

Songmaster Agent October 28, 2011 Managing My Songmaster Account / My Account

SONGMASTER CUSTOMERS SINCE NOVEMBER 28, 2014

When you joined Songmaster and used Check Out to pay for your purchase or subscription, we keep your account information in our system.  Credit card information is stored for subscribers using a secure, PCI compliance third party, Authorize.net.

If you have difficulties logging in, forgot your password, email or username, you may need to use the Forgot my password, email or username options on the Login page.

 

LEGACY CUSTOMERS ONLY
(Only applicable to customers who purchased downloads from Songmaster iVideosongs prior to November 28, 2014.)

Our systems did not store your credit card information or other personally identifiable information, only your email and password. Your previous purchase history is not stored any longer in our system.

If you are returning to Songmaster and wish to purchase or join as a member for streaming services, you may need to set up an account from the start, even if you previously had made purchases prior to November 28, 2014 with the same email or password.

Songmaster Agent October 28, 2011 Managing My Songmaster Account / My Account

At our Login page, click Forgot my password or Forgot my email.

You may need to act on the reset within a short period of time from receiving the email. This is done for your security. If the time expires, simply return to Login and repeat your request.

If you find you still cannot access your account, click SUBMIT A REQUEST

 

LEGACY CUSTOMERS ONLY
(Only applicable to customers who purchased downloads from Songmaster iVideosongs prior to November 28, 2014.)

Our new system may no longer recognize your email or password and you may be unable to reset them. Should you need assistance, click SUBMIT A REQUEST.

Songmaster Administrator November 2, 2011 Downloading and Playing Songmaster iVideosongs / Other Downloading Questions

SONGMASTER CUSTOMER SINCE NOVEMBER 28, 2014

Songmaster's digital content is designed for streaming and the video/audio adapt to most any device. We cannot guarantee every device can play the streaming service and suggest you try another device or a laptop should you experience difficulties.

 

LEGACY CUSTOMERS ONLY
(Only applicable to customers who purchased downloads from Songmaster iVideosongs prior to November 28, 2014.)

Downloading is possible to a mobile device connected via a cellular or wifi network. However, iVideosongs lessons available on the Songmaster website are formatted for play on desktop or laptop computer systems, not mobile devices.  Therefore, for iPad, we suggest that you always dowload to a PC or Mac and then, using iTunes, add the .mov file to your library and then sync it to the device.

For more information, see “How do I convert videos to play on my iPhone or other mobile device?”

Songmaster Administrator November 2, 2011 Downloading and Playing Songmaster iVideosongs / System and Software Requirements

SONGMASTER STREAMING CUSTOMERS
(For customers making purchases or joining as members from November 28, 2014.)

Songmaster's streaming service does not requiring downloading software. If you experience performance issues, it is most likely due to your broadband capacity, and you may need to contact your internet service provider for assistance. 

LEGACY CUSTOMERS ONLY
(Only applicable to customers who purchased downloads from Songmaster iVideosongs prior to November 28, 2014.)

To download videos from us, you must install the Songmaster Download Manager, a small application that runs in Adobe AIR. The manager ensures that videos you purchase from us download successfully, even if your Internet connection fails or fluctuates. For more information, see “How do I install the Songmaster Download Manager?”

The Songmaster Download Manager delivers videos as .mov files (Apple movie files), which are optimized to play in QuickTime version 7.0 or greater. QuickTime is available for free from Apple at http://www.apple.com/quicktime/download/

Also note, the player software uses Adobe. From time to time, you will be asked by an Adobe pop-up to update Adobe on your computer.

For more information see “Which video player is recommended?”

Songmaster Agent October 28, 2011 Downloading and Playing Songmaster iVideosongs / System and Software Requirements

SONGMASTER STREAMING CUSTOMERS
(The following is for customers purchasing or joining as members since November 28, 2014.)

Your Songmaster lessons are delivered by a streaming service, similar to YouTube. If you are experiencing slow load or buffering times, this is most always an issue with your broadband access. If buffering is slow or interrupted, you may want to check other web sites with streaming video.  If they also run slow, contact your broadband or internet service provider.

Songmaster's streaming service is designed to adapt to mobile devices. We cannot ensure that all devices and their systems will be able to deliver streaming or streaming of a quality, appearance or speed that is optimal. If you are having difficulty with a mobile device, you may need to try accessing the service on another device, like a laptop.

Should your internet provider not be the root of the problem, click SUBMIT A REQUEST.

 

LEGACY CUSTOMERS
(The following is only meant for Songmaster customers making purchases prior to November 28, 2014. These customers made purchases of downloaded lessons, before Songmaster introduced streaming service of our music lessons.)

For optimum playback, we recommend the following:

 

Macintosh

  • Mac OS X v10.6 or v10.7 (to support Adobe AIR)
  • 1.8 GHz PowerMac G5 or 1.83 GHz Intel Core Duo or faster Macintosh computer
  • At least 256MB of RAM
  • 64 MB or greater video card

 

Windows

  • 2.8 GHz Pentium 4 or faster processor
  • At least 512MB of RAM
  • 64MB or greater video card
  • Windows XP Service Pack 2 or Vista

 

Mobile Devices
iVideosongs lessons available on the Songmaster website are formatted for play on desktop or laptop computer systems, not mobile devices. For more information, see “How do I convert videos to play on my iPhone or other mobile device?”



 

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