Fast answers to common issues can be found right here, right now. Try one of the quick links below, or type a few key words into our support center’s search engine. If all else fails, you can send a request for help and open a ticket. Please allow up to 24 hours for a direct personal response. Most issues are resolved same day or within two business days.
Songmaster Administrator January 20, 2012 • Downloading and Playing Songmaster iVideosongs / Playing Videos
Be advised that only QuickTime consistently supports our file format, so if QuickTime isn't giving satisfactory playback, if you're running Windows, please try QuickTime in Safe Mode:
Open QuickTime 7
Click on the menus Edit \ Preferences \ QuickTime Preferences...
Click the Advanced tab.
Under the Video section select Safe mode (GDI only).
Click the OK button.
Restart QuickTime and try and replay the movie.
If this doesn't resolve the audio issue, let us know.
Songmaster Administrator May 15, 2012 • Downloading and Playing Songmaster iVideosongs / Other Downloading Questions
You can re-download any purchased lesson any time you wish, as follows: